Comment1

How we present as leaders is very important. A nurse leader should possess traits that allow them to be effective, a nurse leader exhibits:

                Passion and positivity

                Sensitivity to others needs including patients, colleagues and all staff

                Decisiveness in actions

                Supportiveness to staff goals and career moves

                Solution-oriented

The nurse leader that has these qualities grooms others to grow and accept change, which encourages working together to create positive change.

When attempting to implement change in the work place it is important to recognize and reward individuals when good performance is demonstrated.

Comment2

Moving stage—The change agent clarifies the need to change, explores alternatives, defines goals and objectives, plans the change, and implements the change plan. The change agent develops a plan of action after identifying possible objections and reasoning and includes all parties that will be affected by the plan. The change agent serves as a resource and point support during the implementation of the plan, then evaluates the efficacy of it, and modifies if applicable.

3. Refreezing stage—The change agent integrates the change into the organization so that it becomes recognized as the status quo. If the refreezing stage is not completed, people may drift into old behaviors. Rather than the plan being identified as new, the change agent ensures that it is recognized as the standard of care. Involvement and education are key to successful change. To be effective clear, two-way communication and a concerted effort to garner information and feedback from all affected parties are needed. Education and training also are important components of effective change as it can reduce fear of the unknown and allow the staff to feel prepared and comfortable with taking on new or different responsibilities (Cherry & Jacob, 2016).

Explore the technology systems offered by Nanthealth, a provider of “telehealth” and health management services via the following link:

http://nanthealth.com/

Prepare a brief (8-10 slides) PowerPoint presentation in which you do the following:

1. Identify at least two technology innovations to connect patients, providers, and insurers across the care continuum.
2. Describe how the technologies work to provide patients and providers with data necessary for health care decision making.
3. Discuss how the real-time data encourages outcome-focused planning.
4. Predict what impact the technology will have on future health care delivery. Provide rationale and examples.

Presentations must include speakers’ notes on each slide, as well as references for the presentation. A minimum of three academic references from credible sources are required for this assignment. The slide count (8-10 slides) does not include the introduction and References slide(s).

Prepare this assignment according to the APA guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

You are required to submit this assignment to LopesWrite. Refer to the LopesWrite Technical Support articles for assistance.

Please share your research, experience, and thoughts:  Briefly discuss your views of management and leadership. Do you believe they are the same or different? If you believe they are different, do you think that they have the same importance for the future of nursing? Do you feel that one is more important than the other? How can novice nurse-managers and administrators learn important management functions and develop leadership skills?  Should they?  Who today represents a “model” leader?  What is their distinction?

A great deal of past and recent healthcare concern has centered on the errors made in patient care or overall healthcare of people. Many suggest that the legalities of healthcare attempt to balance the expectations of society for healthcare and the mistakes of caregivers with thousands of successful events of exceptional care each year. Yet many cases of errors in care also often go unnoticed or unreported simply because a patient or family member is reluctant to complain about their or their loved one’s care for a variety of reasons. Why do you think patients are reluctant to complain about their care and what are some of the reasons for mistakes or errors in care? Discuss this in two different contexts: you as a patient, and your parent or child as a patient.

Competency

Evaluate the role and importance of the patient experience.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

• Emergency room services
• Intensive care
• Surgical care
• Obstetrics
• Diagnostic services
• Some rehabilitation therapies 
• Inpatient pharmacy services
• Geriatric services and
• Consumer physician referral services

Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.

Scenario Continued

The Public Information Officer for Chaparral Regional Hospital as contacted you requesting information for the employee newsletter. In particular, she would like you to write a short article with an accompanying infographic detailing the role and importance of the patient experience when working towards quality improvement. 

Instructions

The article should address the role and importance of the patient experience in healthcare when working towards quality improvement. Both the article and the infographic should include appropriate information and graphics.

The goal of the article is to provide the reader with valuable information and enlighten them about the subject. Therefore, your article should be more persuasive than academic. In the article, you will address the role of the patient experience in healthcare and its importance. APA standards would still apply.

APA formatting for the article, and proper grammar, punctuation, and form are required.

You will highlight the major ideas from your article in the infographic. An infographic is a visual representation of ideas, and you are free to be as creative as you want when creating your infographic.