Thank you for agreeing to talk to me about the discussion we had the other day about assigning patient load. As I started to say in the meeting but got interrupted, it is that I really don’t like the new plan that we have. I like the old one better and I don’t understand why we need to change.

I think that they expressed one concern about visiting patients in Iron Ridge. And that is the key as they were with high crime rate. We all recognize this issue. I do understand, but the new patient assignment scheme is meant to match you with a patient who will most benefit from your specialty and not where you live geographically.

There are many patients in Iron Ridge who have diabetes that need your expertise. [BLANK_AUDIO]Well, I really do love my patients, and I don’t hold it against them that they live in a bad part of town. But frankly, I’m afraid. Every night when I watch the news, there’s somebody that’s been involved in a shooting or a carjacking.

I talked to my husband about it, and he said that if you insist I go over there, he wants me to quit because it’s not safe. [BLANK_AUDIO] I have an idea I would like to explore with you. What if we sent an escort to accompany you on your visit?

Would this help you feel safer in that neighborhood?Sure it would, but do you think that’s realistic? The last I heard, we didn’t have any money to give us nurses raises and bonuses. I mean, do we even have the budget for something like security? It’s realistic as long as I can justify the safety of our nurses.

Let’s say the cost is a barrier to this scheme. What do you think? [BLANK_AUDIO] Well let me think about it. I need to talk to my husband too. I can’t decide right now.But you’ve given me something to consider. [MUSIC]

After reading the scenario answer the following questions. 

**2 references with in text citation**

1. Explain the conflict resolution skills displayed by the leader in the scenario. On a scale of 1-10, how would you rate those of the leader.
2. How might earlier collaboration have been beneficial? What other leadership skills should be used?

 APA style

2 Reference

1. What are you beliefs about the major concepts in nursing; person, environment, health, nursing? I am looking personal opinion I do not want book definitions.

2. Discuss the characteristics of Realism and Idealism and give one example of where do you see yourself on the continuum of realism and idealism

3. Define and differentiate between values and beliefs

Case Scenario:

Identify the ethical dilemma, legal violation, and moral issue in the scenario from an APN perspective as an educator, administrator, or a practitioner

Assignment Guidelines:

Using the options below based on your specialization, create an ethical and legal decision-making dilemma involving an advanced practice nurse in the field of administration, education, or a nurse practitioner: 

• Administration Dilemma – Healthcare Needs versus Resource Allocation
• Education Dilemma – Nursing Student’s Religious Beliefs versus Provision of Care
• Practice Dilemma – Honesty versus Withholding Information 

Apply relevant codes of conduct that apply to the practice of nursing and your chosen field. 

Describe one ethical principle and one law that could be violated and whether the violation would constitute a civil or criminal act based on facts. 

Construct a decision that demonstrates integrity and that would prevent violation of the ethical principle and prevent the law from being violated. 

List three recommendations that will resolve advanced practice nurses’ moral distress in the dilemma you have presented. Support your paper with a minimum of three scholarly references. 

This Assignment should be 3–4 pages in length, exclusive of cover page and references.

Assignment Requirements:

Before finalizing your work, you should:

• be sure to read the Assignment description carefully (as displayed above);
• consult the Grading Rubric (under the Course Resources) to make sure you have included everything necessary;
• utilize spelling and grammar check to minimize errors; and
• review APA formatting and citation information found in the Academic Success Center, online, or elsewhere in the course.

Your writing Assignment should:

• follow the conventions of Standard English (correct grammar, punctuation, etc.)
• be well ordered, logical, and unified, as well as original and insightful;
• display superior content, organization, style, and mechanics; and
• use APA 6th edition formatting and citation style.

Format: This essay should be written in APA style based on APA expectations. Essays must be structurally intact with appropriate grammar, sentence and paragraph composition, spelling, punctuation, and logical, clear essay development (including introduction and conclusion). Paper length 1 pages excluding the cover and reference page. Must have a minimum of three references and references must be within 5 years and fully accessible

Please respond to the following: “Customer Experience Management”

• Examine the potential mutual benefits that are afforded to health care organizations and their respective customer populations when health care organizations design and manage all-encompassing customer experiences. Provide an example of such potential mutual benefits to support your rationale.
• Appraise the value of the innovation guidance for the assembly and management of customer experiences provided by Bernd Schmitt’s CEM framework. Provide at least two (2) specific examples of CEM framework that apply within a health care organization with which you are familiar.