Assignment Content

1. Read the following scenario:

   Emma and Isabella attend the front office at an urgent care facility. They have worked together for over 5 years and enjoy collaborating on projects. As their manager, you have asked them to work together to create a team training on effective communication in the workplace.

   Emma feels that it is important to provide hands-on learning (e.g., role play) while Isabella feels that a lecture is the most appropriate format for this team. Emma defends her point by saying that her sister has been a teacher for 10 years, and she has proven that hands-on learning increases the engagement and likelihood of remembering the training material.

   Isabella feels that Emma does not account for her 10 years of experience in the medical office and voices her disgust with Emma and her lack of appreciation for her experience. Isabella storms off and leaves Emma to finish the work.

   Emma approaches the manager and complains that she has been left to complete the training because Isabella refuses to talk or work with her.

   Write a 500- to 750-word paper that discusses how you would handle the situation. Complete the following in your paper:

   • Describe the type of conflict illustrated in the scenario.
   • Identify the strategies the manager could use to resolve the conflict between Emma and Isabella to create a supportive climate again.
   • Explain how the defensive climate created by the conflict will affect the workplace relationship between Emma and Isabella.
   • Discuss the impact it could have on the other clinic staff and the consumers who use the clinic.
   • Cite a minimum of one reference to support your assignment.

     Format your assignment according to APA guidelines.

Scenario

The United States continues to experience challenges with respect to health reform. There is considerable agreement on the need for health reform; however, there is an appreciable divide with respect to how to best achieve reform. Discussions on strategies for reform include a repeal of current legislation (the ACA), the implementation of a universal plan, and various “fixes” to the ACA.

Many would suggest that a repeal of the current system would be most appropriate, while others support efforts to “fix” the current ACA. The health organization you work for has asked you to develop a comprehensive proposal for healthcare reform.

The U.S. expends more of its Gross Domestic Product on healthcare than any other developed nation. However, the superior amount of spending has not resulted in superior outcomes when compared to other countries. In addition to higher costs, the U.S. is the only developed country that does not offer universal health to its citizens. There has been a significant amount of discourse with respect to the pros and cons of universal coverage. Those who oppose universal coverage often refer to the Canadian, single-payer system and its challenges, such as high tax liabilities for citizens, its long wait times, and the perception of the single payer system as socialized medicine. However, those in favor of universal coverage argue that the single payer system is not socialized medicine and its costs relative to the current system in the U.S. is more cost effective. Moreover, the single payer system is only one form of universal coverage. Countries that consistently rank high in terms of positive health outcomes often employ a multi-payer universal system as opposed to a single-payer system.

Instructions

You will analyze the current literature on the health system in the U.S. Your final project will include a paper, a voiceover PowerPoint presentation, and an infographic of your proposed solution. Possible solutions include a single payer universal plan, a multi-payer universal plan, a potential enhancement to the ACA such as adding a public option, Medicare for all, or a complete repeal of the current law.

The three (3) deliverables are:

1. A paper that includes the challenges facing the U.S. in terms of balancing the iron triangle of health – Costs, Access, and Quality. Please address the following:
   1. An examination of current policy
   2. A discussion of whether healthcare should be considered a right or a privilege
   3. A discussion of the role of special interest groups on health reform
   4. Articulate the significance of the involvement the Congressional Budget Office in determining the cost effectiveness of reform
   5. Explain the importance of considering existing privacy laws in reform efforts
   6. Describe and justify your potential solution to current challenges facing the U.S., including resource allocation
2. A voiceover PowerPoint presentation that summarizes the major challenges facing the U.S. in terms of balancing the iron triangle of health, a comparison of various possible solutions, and your proposed solutions.
3. An infographic that outlines your final proposed solution to the current challenges facing the U.S. in terms of balancing the iron triangle of health.