• Conflict, Workplace Violence, and Negotiation
  1. Define conflict and describe the benefits and risks of too much/too little conflict in an organization
  2. What are the commons sources of conflict in an organization?
  3. What types of conflict might a nurse see In a healthcare organization?
  4. What are the stages occurring in conflict resolution?
  5. What are the anticipated conflict resolution outcomes?
  6. Name and define with an example of the 6 common resolution strategies
  7. What are common causes of organizational conflict, as in a healthcare org.?
  8. What are three strategies in conflict resolution that you have tried or can anticipate in your first nursing job?
  9. Define bullying and incivility within the nursing profession (Lateral violence—also workplace violence)
  10. What is negotiation as it relates to concerns in healthcare?
  11. Name negotiating strategies that lead to conflict resolution
  12. What are some destructive tactics that can damage a successful negotiation session?
  13. Name three alternatives to negotiation…how do they work?
  14. Describe the importance of consensus as a conclusion to conflict management
  15. Chapter 24—Performance Appraisal
  16. Describe the performance appraisal process, naming important factors to consider
  17. Describe the factors influencing an effective appraisal—why are these important?
  18. Describe salient strategies for a successful performance appraisal—why is implicit bias such an important criterion to master?
  19. Define the terms associated with errors made in performance appraisals
  20. Describe different types of performance appraisals—which would you prefer and why?
  21. Describe the features of a successful performance appraisal session
  22. Define and describe the management by objectives approach to performance appraisals
  23. How does peer review work for performance appraisals? What are the potential downfalls?
  24. Define strategies for being a successful coach to others

• Chap 25—Problem Employees: Rule Breakers, Marginal Employees and the Chemically or Psychologically Impaired

  1. What are the “do’s and don’t’s” of Rules in an organization?
  2. Define, compare and contrast “Constructive Discipline” and “Destructive Discipline”
  3. Name the criteria that must be present to make disciple fair and a growthful experience
  4. Define strategies that create an atmosphere of self-discipline, the best approach to well- functioning organizations
  5. Name the four common steps in Progressive Discipline
  6. Describe a successful disciplinary conference for an employee
  7. Describe the main elements in a termination/separation meeting
  8. Define the formal grievance process? When is this most often used?
  9. Define the rights and responsibilities of those involved in the grievance process (be sure to use your ATI reference)
  10. Define and compare the disciplinary process for unionized employees
  11. Chemical impairment—define and provide a profile of a chemically impaired nurse
  12. What are the recommended ways to confront and support a chemically impaired employee?
  13. What are the reentry guidelines for a previously chemically impaired nurse to return to practice?

Apply what you have learned about Health Promotion and Disease Prevention, and demonstrate the ability to develop a holistic plan of care, incorporating Telehealth and defining assessment and intervention of specific population incorporating unique attributes of populations for health promotion, wellness preservation, and maintenance of function across the health-illness continuum.

Develop a case study and a plan of care, incorporating current mobile App technology:

1. Select a population. Define your population by gender, age, ethnicity, socioeconomic status, spiritual need, and healthcare need.  Apply concepts learned in course to identify healthcare needs specific to the population and access to care (Utilize your textbook Chapters 1-25, and identified Websites).  Also use at least two references within the five years.
2. Develop a case study for a patient in your chosen population.
3. Define a provider level of care that includes telehealth, alternative therapies, and mobile App technology discussed in this class. Describe how telehealth could impact the care delivery of this patient. 

Hint: Concise, condensed information, with specifics and details about population and unique needs with a plan for meeting these needs should be considered. Incorporate the content you have learned in this course.

Expectations

• Due: 2/16/21
• Length: 3 pages not including the title page and references page
• Format: APA, 7th edition format is to be observed (12 pt., 1” margins, Times New Roman)
• Research: Two references within the last five years